Integrates advanced knowledge, theory and practice to serve as a subject matter expert in assigned areas of the laboratory. With advanced training and education, maintains competence in all practices to perform pre-analytic, analytic, and post-analytic procedures on biological specimens to aid health care providers in the diagnosis, treatment, monitoring and prevention of disease. Participates in, and coordinates all aspects of, the daily operation of the assigned laboratory areas. Monitors, assesses, organizes and coordinates the daily activities of co-workers to ensure a smooth and continuous workflow overall, or within an assigned area. Duties routinely include staff scheduling, arranging coverage for staff absences, assigning work, prioritizing work, directing problem-solving and trouble-shooting, ensuring shift-to-shift continuity, and managing customer complaints or inquiries. Leads the development and implementation of new policies, procedures and protocols to streamline workflow, improve efficiency, and enhance the safety and reliability of testing; trains and assesses the competency of co-workers; provides guidance and direction to staff, enabling the accurate, timely and efficient completion of instrument maintenance, quality control, non-conforming event management and records management; provides constructive feedback and recognition to peers, reinforcing Sutter's values and focusing the team's efforts on providing safe, reliable care; and serves as the liaison between laboratory leadership and staff, physicians, patients, family and other hospital staff, leading communication huddles and other structured team meetings (e.g. Daily Engagement).
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Job Type
Full-time
Career Level
Senior