Patching Engineer, Home Office Tech II

TEKsystems•Fort Mill, SC

4d•$35 - $45•Onsite

About The Position

This team is seeking a Engineer, Home Office Tech II to develop and maintain our Advisor Affiliate end-user computing platforms. The qualified candidate will be responsible for planning, configuring, testing, deploying, reporting on, and supporting corporate physical and virtual images (Mac and Windows OS), proprietary and third-party application packages, application and OS update/patch management (Mac and Windows OS), and physical and virtual configuration management solutions (SCCM, Intune, JAMF), virtual technologies (Citrix, VMware, etc.), and Print Management. This individual contributor role will involve evaluating existing and new technologies, creating innovations and efficiencies in imaging, cloud technology, configuration management, and mentoring junior engineers.

Requirements

A minimum of 10 years of experience in providing technical support for end-user computing within Windows and virtual environments.
At least 7 years of experience in an SCCM 2012/2016 Administrator or End User Computing role, coupled with over 4 years of experience in Active Directory and GPO management.
A track record of leading initiatives and projects related to desktop engineering or configuration management for 4-5 years, including SCCM upgrades, infrastructure or topology improvements, and Windows OS upgrade rollouts.
Experience in application support and OS (Windows/MAC) patch management in medium to large corporate environments with multiple client sites, utilizing tools such as SCCM, Intune, WSUS, and JAMF.
Proficiency in application virtualization and delivery through Citrix, VMWare, and similar VDI technologies.
Bachelor’s degree in Computer Science, Business, or a related discipline.

Nice To Haves

Preferred knowledge of security tools such as Crowdstrike, Netskope, DLP, and BitLocker.
Experience with the administration of cloud technologies, including Azure, Intune, Citrix, W365, Box, OneDrive, and others

Responsibilities

Engage with end users to ensure that configurations meet their needs while adhering to standards.
Provide engineering expertise for both physical and virtual environments.
Produce and maintain standards, knowledge base, operating procedures, guidelines, and system documentation for both physical and virtual systems.
Create, maintain, and administer standard corporate images, deployment, management, and monitoring capabilities.
Package, test, and deploy system and application updates/patches to the end-user environment.
Administer both physical and virtual environments comprehensively.
Evaluate and test new hardware and software.
Provide escalation support, including MFA issues.
Plan, design, and implement upgrades and rollouts of physical and virtual hardware, software, and applications through management tools.
Develop vision and strategy for the end-user computing environment, including evaluation of emerging technology, software, and hardware road maps to enhance customer efficiency and productivity.
Support print management.
Lead technical projects and ensure timely delivery within budget.
Research and evaluate capabilities and tools to support business initiatives across the organization.
Incorporate automation into daily processes to enhance operational efficiency.
Adhere to established Change and Problem Management Processes.
Serve as the highest level of technical escalation for user-related issues.
Mentor junior team members and provide training on systems and solutions.
Demonstrate willingness to work nights, weekends, provide On-Call support, and travel as required.
Deliver exemplary high-touch customer service skills, problem resolution, and support internal customers.