PAT NAVGTR NON-CLIN 2 CX

UCSF • San Francisco, CA

1d

About The Position

Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience. Serves as a non-clinical resource and liaison for patients and their families. Provides individualized support throughout the hospital stay and / or clinic visits. Develops expertise in the unit or clinic operations and systems to resolve issues across departments.

Requirements

• Acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
• Judgment within defined guidelines and practices to determine appropriate action.

Responsibilities

• Provide non-clinical support, guidance, and assistance to patients and families navigating complex healthcare environments.
• Increase patient satisfaction and optimize care and outcomes.
• Act as a communication liaison to understand patients' non-clinical individual needs, desires, and concerns.
• Guide patients and families to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.
• Serve as a non-clinical resource and liaison for patients and their families.
• Provide individualized support throughout the hospital stay and/or clinic visits.
• Develop expertise in unit or clinic operations and systems to resolve issues across departments.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees