PAT FIN SRV REP-CUST RECEPTION, PATIENT FINANCIAL SERVICES

Froedtert • Menomonee Falls, WI

13d • Onsite

About The Position

Responsible for answering all incoming patient and other phone calls to the Patient Financial Services Department. Responds to billing inquiries, clearly explaining charges, payments, account balance, and account status in an aim for first call resolution. Directs callers to the appropriate resources as necessary (i.e. Cost Estimation, Financial Counseling, Patient Relations). Provides itemized billing statements upon caller request. Sorts and distributes mail. Scans correspondence.

Requirements

• A minimum of 1 year of experience billing for medical care/service is required.
• Additional training in communication skills is required.
• Excellent customer service, interpersonal, and organizational skills are required.
• Excellent oral and written communication skills.
• Ability to listen empathetically.
• Ability to logically and accurately organize details.
• Ability to manage multiple tasks with ease and efficiency.
• Strong problem-solving skills and basic math skills and knowledge of general accounting principles is required.
• Ability to maintain confidentiality of sensitive information.
• Broad knowledge of health care business office practices and principles.
• Knowledge of medical and insurance terminology (CPT, ICD, and billing forms (UB, 1500).

Nice To Haves

• EPIC knowledge is preferred.
• EPIC experience is preferred.

Responsibilities

• Answering all incoming patient and other phone calls to the Patient Financial Services Department.
• Responding to billing inquiries, clearly explaining charges, payments, account balance, and account status in an aim for first call resolution.
• Directing callers to the appropriate resources as necessary (i.e. Cost Estimation, Financial Counseling, Patient Relations).
• Providing itemized billing statements upon caller request.
• Sorting and distributing mail.
• Scanning correspondence.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED