🌍 Passport Specialist, Remote- Contract

Xperteez Technology • ,

3d • $50 - $70 • Remote

About The Position

The Passport Specialist will apply State Department experience to review passport and citizenship questions and assess whether they reflect real applicants’ concerns and whether answers are accurate, especially in complex cases. Accuracy and domain knowledge are central; prior AI experience is not required.

The work includes reviewing sample questions, creating rubrics for complete and correct answers, and evaluating AI-generated responses against those rubrics. Rubrics should address complex situations such as lost, stolen, or damaged passports, name changes, citizenship documentation, minors, custody, and applicants born or living abroad. The specialist will provide clear written feedback to the project team asynchronously. This is a short-term, remote contract requiring 20–30 hours per week.

Requirements

• Former State Department experience in a passport agency as a Passport Specialist or Adjudicator, or in a consular section as a Consular Officer.
• At least 1 year of experience adjudicating or advising on passport or citizenship matters.
• Working knowledge of citizenship and nationality rules and passport eligibility.
• Must be based in the United States.
• Able to start quickly and commit 20–30 hours per week.
• Clear, precise writing.

Nice To Haves

• Experience with document fraud detection.
• Experience with name change and identity documentation cases.
• Experience creating guides, FAQs, or training materials.
• Experience helping a diverse range of applicants, including non-English-speaking customers.

Responsibilities

• Review sample passport and citizenship questions and flag questions that do not sound like real applicants’ questions.
• Write rubrics defining correct and complete answers for complex passport and citizenship cases.
• Address situations involving minors, custody, and applicants born or living abroad in the rubrics.
• Evaluate AI-generated answers against the rubrics and flag errors, omissions, and outdated guidance.
• Share clear written feedback with the project team asynchronously.

What This Job Offers

• Education Level: No Education Listed