Passenger Services Supervisor - PT (44663)

Lehigh Northampton Airport Authority•Allentown, PA

22h•Onsite

About The Position

This is a Part Time position at Lehigh Valley International Airport. The role involves directing and monitoring on-duty personnel to ensure tasks are completed efficiently and in accordance with operational standards. It also includes assisting with department recruitment, training, performance, and scheduling. Key responsibilities include coordinating passenger assistance and transport, providing information about airport facilities and services, maintaining equipment, and adhering to all safety and security policies.

Requirements

High School Diploma.
1 year of prior Customer Service experience.
PC skills include Word, Excel, Outlook and other applicable computer programs.
Strong written, oral, and interpersonal skills.
Strong organizational skills, be detail oriented with a professional demeanor and appearance.
Must be able to work in a fast-paced, unpredictable environment while being motivated, punctual, hardworking and dependable.
Able to respond and perform in emergency situations and severe weather conditions.
Possess a valid driver’s license.
Must be at least 18 years old.
Must wear uniforms provided (uniforms must be clean and presentable) and personal protective equipment.
Must be available to work split shifts, nights, weekends and holidays when required.
Successfully pass continual training, security, and employment requirements.
Must possess acceptable English language skills to include speaking, reading, writing and comprehension.
Ability to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl.
Must be able to use hands and fingers to type, handle bags, boxes, objects or controls.
Ability to lift and/or move up to 50 pounds and occasionally lift to 99 pounds with assistance.
Vision abilities include, with or without corrective lenses, close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
Sufficient auditory ability, with or without audiological devices, to decipher telephone/radio communications, interact with the public and others, decipher radio communications, and hear alarms, including vehicle and other warning signals.
Able to tolerate exposure to noise levels up to 100 decibels requiring mandatory hearing protection.
Able and willing to work in inclement weather, including extreme cold and warm temperatures.
Valid driver’s license required and maintained that meets insurance requirements.

Responsibilities

Direct and monitor on-duty personnel, ensuring tasks are completed efficiently and in accordance with operational standards.
Coordinate passenger assistance and transport in wheelchairs between curbside, ticket counters, departure gates, baggage claim, and personal vehicles.
Safely maneuver customers & baggage requiring lifting, pushing and pulling passengers in wheelchairs without assistance, up to 250 pounds on inclines without assistance.
Coordinate passenger luggage assistance between curbside, ticket counters, departure gates, baggage claim, and personal vehicles.
Provide accurate and courteous information regarding airport facilities, airline flight information, airport parking shuttle, ground transportation, hotel, concessions, and airport programs.
Promptly report any accidents, injuries, or unsafe conditions to management.
Ensure all passenger support equipment, including wheelchairs, luggage carts, and battery chargers are clean, sanitized, operational, properly maintained and positioned for service.
During winter months, coordinate vehicle snow removal from vehicles parked in designated accessible parking spaces.
Adhere to all safety, security, and company policies.
Possess and maintain a valid Driver’s License.
Assist with overseeing & maintaining department recruitment, training, performance and scheduling.
Be knowledgeable on Air Carrier Access Act (Title 14 CFR Part 382) and all airport amenity programs.
Deliver proactive customer service by anticipating passenger needs and providing welcoming experience with professionalism, patience, and a people-first attitude.
Interact in all modes of communication: face to face, two-way radio, telephone, and email.
Maintain a strong teamwork approach by collaborating with coworkers and airport stakeholders to ensure efficient and positive passenger experiences.
Must be able to report during emergency situations as necessary.
Must be able to report to work during all weather conditions.
Perform other duties as assigned.