Passenger Service Supervisor - Bilingual in English and Spanish

Menzies Aviation Careers • Jamaica, NY

4d • Onsite

About The Position

As a Menzies Aviation Passenger Service Supervisor, you will have primary oversight of the fast-paced airport passenger service environment, providing quality passenger service, ticketing, check-in processing, luggage claim handling, and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).

Requirements

• Prior Passenger Service/Airline experience required
• Must be 18 years of age or older
• Pass all pre-employment testing including a drug screen, FBI background, and employment history.
• Ability to proficiently read, write and speak English
• Must be available and flexible to work variable shifts including weekends and holidays
• Advanced computer skills

Nice To Haves

• Bilingual in English and Spanish

Responsibilities

• Deliver exceptional passenger service by promptly resolving complaints, assisting customers with special needs and unaccompanied minors, and managing check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
• Oversee passenger service operations, including scheduling, performance management, employee accountability, and conducting shift briefings to ensure team readiness.
• Manage operational logistics, such as opening and closing aircraft doors, and interpreting aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Perform as a mentor to other employees and provide training in accordance with Company and Airline standards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed