Passenger Service Supervisor
About The Position
The Passenger Service Supervisor is responsible for ensuring the accuracy of all weight and balance requirements, handling passenger service complaints with a focus on positive resolution, and managing staff scheduling, leadership development, and employee accountability. This role involves completing all check-in procedures, including reservations, ticketing, seat assignments, and airport announcements, as well as verifying proper international documentation. The supervisor will also assist customers with special needs and unaccompanied minors. When operating jet ways, they will work at unprotected heights of over 15 feet and be responsible for opening/closing aircraft doors. The role requires reading and interpreting aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags. A key aspect of this position is ensuring safe and secure operations in accordance with the highest possible standards of health, safety, security, and all government statutory requirements. Other duties may be assigned.
Requirements
- Must be at least 18 years of age.
- Must have high school diploma or equivalent.
- Must have a positive, can-do, upbeat personality.
- Must be able to speak, read and write in English proficiently.
- Must be available and flexible to work variable shifts including weekends and holidays.
- Comfortably and continuously move/lift customer luggage with up to 70lbs.
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
- Will be exposed to respiratory irritants (jet fumes).
- Must pass an FBI criminal background check and obtain a customs seal.
- Must successfully complete and pass the initial new hire classroom and on-the-job training.
- Must have strong verbal and written communication skills.
- Knowledge of computer software programs.
- Must pass pre-employment drug test.
Responsibilities
- Ensure accuracy of all weight and balance requirements.
- Promptly handle all Passenger service complaints with a focus on positive resolution.
- Responsible for staff scheduling, leadership development and employee accountability.
- Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.
- Assist customers with special needs and unaccompanied minors.
- Operate jet ways, working at unprotected heights of over 15 feet, approximately 2-3 times per day.
- Responsible for open/closing aircraft doors.
- Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
- Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
