Passenger Service Supervisor

Worldwide Flight Services, Inc. • Las Vegas, NV

9d • Onsite

About The Position

The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards. Compensation Rate: $21.00 per hour. Employment Status: Full-Time. Account Designation: Allegiant Air.

Requirements

• High School Diploma or GED
• 2+ years of experience in passenger services or customer-service related field
• 1+ year of supervisory or lead experience in an operational setting
• Strong verbal and written communication skills
• Ability to work varied shifts, including nights, weekends, and holidays
• Proficient in Microsoft Office and airline systems
• Ability to obtain and maintain all required airport and airline security clearances
• Must be able to stand, walk, bend, and lift up to 50 pounds

Nice To Haves

• Associate or Bachelor's degree in Aviation, Business, or related field
• Prior experience working with a ground handling service provider
• Knowledge of airline-specific policies and procedures
• Experience handling irregular operations, customer escalations, or emergency response
• Bilingual or multilingual skills

Responsibilities

• Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
• Ensure compliance with airline procedure, TSA regulations, and safety protocols
• Provide on-the-spot coaching and support to agents to ensure service standards are met
• Resolve customer complaints and operational issues in a timely and professional manner
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs
• Complete required reports, incident documentation, and shift logs accurately and on time
• Support training and onboarding of new passenger service agents
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
• Promote a positive and productive work environment, modeling excellent customer service and teamwork

Benefits

• Access pay in advance through DailyPay app
• On the spot awards offered through the Awardco Platform including gift cards and more
• Multiple medical care options for both full and part-time employees
• Travel Discounts
• Pet insurance
• Discount Shopping
• Wellness Programs
• 401k program
• Opportunity for Internal Mobility and transfers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED