Passenger Service Ramp Agent

G2 Secure Staff • Brunswick, GA

1d • Onsite

About The Position

This role involves providing comprehensive passenger service and ground support for aircraft operations. Key responsibilities include greeting and assisting passengers, managing ticketing and boarding processes, and handling baggage, mail, and freight. The agent will also be responsible for servicing aircraft, operating motorized equipment, and maintaining aircraft interior cleanliness. The position requires a high school diploma or equivalent, computer proficiency, and strong customer service skills. Candidates must be at least 18 years old, possess reliable communication and transportation, and be able to handle various physical demands including lifting and carrying heavy items. A commitment to confidentiality, clear communication, and adherence to company policies is essential.

Requirements

• High School diploma or equivalent.
• Computer experience necessary.
• Must be 18 years of age or older.
• Must have a working telephone number for contact.
• Must have reliable telephone and transportation.
• Treat all information as confidential.
• Possess the tact to deal with all levels of situations, client representatives, employees and the public.
• Ability to communicate clearly and concisely in verbal and written communication.
• Must be able to read, write, understand and carry out instructions in English.
• Must be able to stand/walk in terminal area throughout the scheduled shift.
• Must be able to consistently push, pull and lift 50 to 70 lbs.
• Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards.
• Must pass pre-employment and random drug tests.
• Must complete a criminal background check.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).

Nice To Haves

• Previous Customer Service experience preferred.

Responsibilities

• Greet passengers, clients, and airline personnel in a courteous and professional manner.
• Read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations.
• Provide general information to passengers, give directions, and flight information.
• Actively participate in the company's safety management system (SMS).
• Provide special services (courtesy chairs/bag carts) as required.
• Direct large pieces of luggage, pets, and other checked articles to oversize.
• Summon the security supervisor and refer difficult or uncooperative passengers to security.
• Keep supervisor informed of needs and problems in assigned areas.
• Maintain cleanliness of immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from clients, staff, and public in a courteous manner.
• Attend meetings and inservices as required.
• Utilize appropriate communications channels and maintain records, reports, and files as required.
• Ensure identification badges are always visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies, and resources in a conscientious, cost-effective manner.
• Perform other duties as requested.
• Provide assistance to passengers as requested or required.
• Monitor ticket counter & Self Service Check-in queue activity.
• Assist with the ticketing and boarding process, gates, and baggage service.
• Provide ground support for inbound and outbound aircraft.
• Handle baggage, mail, and freight.
• Service aircraft.
• Drive motorized equipment.
• Clean aircraft interiors.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED