Wheelchair Agent

Huntleigh Usa Corporation•Norfolk, VA

22h•Onsite

About The Position

Huntleigh USA is seeking customer-focused and dependable Passenger Service Attendants (Wheelchair Agents) to provide exceptional assistance to airline passengers at Norfolk International Airport (ORF). If you enjoy helping others and thrive in a fast-paced airport environment, we'd love to hear from you. As a Passenger Service Attendant, you will play an essential role in ensuring passengers who require wheelchair assistance receive safe, courteous, and timely service throughout the airport. The Passenger Service Attendant is responsible for safely transporting passengers requiring wheelchair assistance while providing outstanding customer service and maintaining a professional image. Team members work closely with airline personnel, dispatchers, and airport staff to deliver a positive travel experience.

Requirements

High school diploma or GED may be required at some locations (applicants over 18 years of age).
Reliable transportation to and from work.
Reliable telephone for communication.
Ability to read, write, speak, and understand English.
Excellent customer service and communication skills.
Ability to work in a fast-paced environment while maintaining professionalism.
Must successfully pass a pre-employment drug and alcohol screening (DOT or Non-DOT, as applicable) and participate in random testing as required.
Ability to stand, walk, bend, squat, stoop, and push wheelchairs throughout the entire shift.
Ability to safely lift, carry, or support up to 75 pounds.
Ability to work indoors and outdoors in varying weather conditions.
High School Diploma or equivalent may be required in some locations.
Must have reliable transportation
Ability to read, writes, speak, and follow verbal and written instructions in English.
Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.

Nice To Haves

No facial piercings.
No tattoos below the wrist or above the neck.

Responsibilities

Safely transport passengers to and from gates, ticket counters, baggage claim, and other airport locations.
Provide exceptional customer service while assisting passengers with mobility needs.
Communicate effectively with dispatchers and gate agents regarding passenger assignments.
Assist passengers by providing airport information and directions.
Maintain a professional and friendly attitude when interacting with passengers, airline personnel, and the public.
Comply with all Transportation Security Administration (TSA) security screening procedures and airport regulations.
Complete wheelchair logs documenting passenger assistance.
Report accidents, incidents, or unusual events according to company procedures.
Perform additional duties as assigned by management.
Complete all Huntleigh USA and airline-required training programs before performing job duties.
Follow all company safety policies and operational procedures.
Maintain a neat, clean, and professional appearance at all times.
Adhere to company uniform requirements.