Alaska Passenger Service Agent

Menzies Aviation Careers•Orlando, FL

2d•Onsite

About The Position

Join Menzies Aviation as a Passenger Service Agent and be part of our family! In this role, you will be responsible for checking in passengers for flights at the ticket counter and gates, verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. You will need to adhere to Menzies Aviation uniform guidelines and codes of conduct.

Requirements

Must be at least 18 years of age
Must pass a pre-employment drug screen
Ability to proficiently read, write and speak English
Must be comfortable lifting/moving up to 70lbs of cargo and baggage
Must be able to stand for long periods of time at the ticket counter and gate check-in areas
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Intermediate Computer Skills Required

Nice To Haves

Prior Customer Service Experience Strongly Preferred

Responsibilities

Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport
Interpret identification labels along with baggage and cargo routing tags
Host self-service kiosks
Ensure that all work areas are organized
Keep a positive attitude while offering assistance
Ensure the safe and secure operations
Perform other duties as assigned