Passenger Service Agent

Maximus Global Services•Atlanta, GA

2d•Onsite

About The Position

Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers.

Requirements

High school diploma or GED.
Computer and reservation system knowledge in Amadeus & World Tracer required
Must exhibit exceptional customer service
As a condition of employment, employee must successfully complete a background investigation.
Must be able to read, write and speak English.
Maintain a relationship with both employees and clients
Long period of standing and interacting with large crowds.
Must be flexible and able to adapt to last-minute schedule changes
Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
Must be able to read and understand all operating and airport procedures and instructions.
Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
Follow Grooming standards

Nice To Haves

Teamwork Orientation
Stress Management
Ethical Conduct
Good Communication
Customer/Client Focus

Responsibilities

Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.
Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.
Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.
Greet and provide excellent customer service, ensuring each passenger feels welcome and supported.
Communicate clearly and effectively to address concerns and resolve issues on the spot, strong communication and interpersonal skills.
Check in guests, verify documents, and ensure all details are accurate.
Multitask efficiently in a fast-paced environment, staying calm and organized under pressure.
Take ownership of your area, always ensuring a safe and professional environment.
Accurately enter passenger data into our systems and uphold a professional appearance.
Stay attentive to our standards and policies.
Taking initiative throughout your duties.
Attention to details
Issue boarding passes & baggage tags