Passenger Service Agent (OA)

Menzies Aviation • Orlando, FL

3d • Onsite

About The Position

Join Menzies Aviation, a leading fueling company, as a Passenger Service Agent. In this role, you will be responsible for checking in passengers at the ticket counter and gates, verifying documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with airport-related issues. You will be required to adhere to Menzies Aviation's uniform guidelines and codes of conduct. A video about the Passenger Service Agent role is available at https://www.youtube.com/watch?v=BZpbmlbdAtk.

Requirements

• Must be at least 18 years of age
• Must pass a pre-employment drug screen
• Ability to proficiently read, write and speak English
• Must be comfortable lifting/moving up to 70lbs of cargo and baggage
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Intermediate Computer Skills Required

Nice To Haves

• Prior Customer Service Experience Strongly Preferred

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport
• Interpret identification labels along with baggage and cargo routing tags
• Host self-service kiosks
• Ensure that all work areas are organized
• Keep a positive attitude while offering assistance
• Ensure the safe and secure operations
• Some bending, stretching, pushing & pulling
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed