Passenger Service Agent

Dnata•Tampa, FL

29d•Onsite

About The Position

As a dnata Passenger Service Agent, you have an essential role of handling administrative procedures for international passengers before and after a flight, including but not limited to: Electronic check-in of passengers for international travel, Verification of documents for international and domestic flights, Assign passenger seats, Ensure correct boarding passes are provided to each passenger for the assigned flight, Verify ticket and seat reservations, Match manifest to on-board count, Announce arrivals and departures as necessary, Provide information to passengers/customers as requested, Connect/disconnect Jetway/stairs as necessary, Assist with baggage tagging and baggage claim reports, Maintain current knowledge of all flight times during designated shift, Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers, Performing other duties as assigned.

Requirements

Possess a high school diploma or GED equivalent
Excellent communication and interpersonal skills
Possess basic computer literacy
Ability to stand, bend, stoop, and walk for extended periods of time
Push, pull, lift, and load up to 70 pounds
Exceptional customer service skills

Responsibilities

Electronic check-in of passengers for international travel
Verification of documents for international and domestic flights
Assign passenger seats
Ensure correct boarding passes are provided to each passenger for the assigned flight
Verify ticket and seat reservations
Match manifest to on-board count
Announce arrivals and departures as necessary
Provide information to passengers/customers as requested
Connect/disconnect Jetway/stairs as necessary
Assist with baggage tagging and baggage claim reports
Maintain current knowledge of all flight times during designated shift
Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
Performing other duties as assigned