Passenger Service Agent

Menzies Aviation•Worcester, MA

56d•$11 - $31•Onsite

About The Position

This role involves greeting and assisting passengers, monitoring ticket counters and self-service check-in areas, and providing support throughout the ticketing, boarding, and baggage service processes.

Requirements

High School diploma or equivalent.
Computer experience necessary.
Must be 18 years of age or older.
Must have a working telephone number for contact.
Must have reliable telephone and transportation.
Treat all information as confidential.
Possess the tact to deal with all levels of situations, client representatives, employees, and the public.
Ability to communicate clearly and concisely in verbal and written communication.
Must be able to read, write, understand, and carry out instructions in English.
Must be able to stand/walk in terminal area throughout the scheduled shift.
Must be able to consistently push, pull, and lift 50 to 70 lbs.
Must be able to carry oversized bags (ski bags, snowboard bags, boot bags, etc.) 100 to 125 yards.
Must pass pre-employment and random drug tests.
Must complete a criminal background check.
Must meet necessary requirements to obtain a security sensitive identification badge.
Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).

Nice To Haves

Previous Customer Service experience preferred

Responsibilities

Greet passengers, clients, and airline personnel in a courteous and professional manner.
Read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations from reference documents.
Provide general information to passengers, give directions, and flight information.
Provide special services such as courtesy chairs and bag carts as required.
Direct large pieces of luggage, pets, and other checked articles too large for the baggage handling system to the oversize area.
Summon the security supervisor and refer difficult or uncooperative passengers to security.
Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of the immediate work area, and report maintenance needs.
Project a positive image and respond to inquiries from clients, staff, and the public in a courteous manner.
Attend meetings and in-services as required.
Utilize appropriate communication channels and maintain records, reports, and files as required.
Be in proper uniform or business attire as directed by company officials.
Ensure identification badges are always visible.
Adhere to company policies and procedures and participate in the achievement of company objectives.
Utilize company and client equipment, supplies, and resources in a conscientious, cost-effective manner.
Perform other duties as requested.