CVG Passenger Service Agent Seasonal Part Time( Alaska Airlines)
About The Position
The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. The company is committed to providing a safe working environment for all staff members and prohibits the misuse of alcohol and drugs, carrying out regular testing to enforce the Substance Misuse Policy.
Requirements
- Must be at least 18 years of age.
- Must have a current valid US driver’s license.
- Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
- Ability to proficiently read, write and speak English, excellent communication skills.
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
- Must pass FBI background check and obtain US Customs seal.
- Must be able to work evenings and weekends.
- Must pass pre-employment drug screen.
- Must be comfortable lifting 70lbs.
- Must be available and flexible to work variable shifts including weekends and holidays.
- Intermediate Computer Skills Required.
Nice To Haves
- Prior Customer Service Experience Strongly Preferred.
Responsibilities
- Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
- Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
- Interpret identification labels along with baggage and cargo routing tags.
- Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
- Make announcements, check baggage, and assign seats.
- Keep a positive attitude while offering assistance.
- Ensure the safe and secure operations.
- Perform other duties as assigned.
Benefits
- Advancement Opportunities to Lead and Supervisor
- Three Health Plans through Meritan Health that offer a variety of coverage
- Two Dental Plans through Delta Dental
- Vision Insurance Plan through Met Life Vision
- Accident Coverage Plan
- Critical Illness Coverage Plan
- Hospital Indemnity Coverage Plan
- Company Paid Employee Basic Life and AD&D Insurance $20,000.
- Voluntary Life and AD&D Insurance
- Voluntary Short-Term and Long-Term Disability Insurance
- 401K Savings Plan
- Employee Assistance Program
- Prepaid Legal Coverage Plan
- Identity Theft Protection Plan
- Pet Discount Coverage and Pet Insurance Plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
