CVG Passenger Service Agent Full Time (Open Availability for 1st and 2nd shift)

Menzies Aviation Careers•Hebron, KY

8d•Onsite

About The Position

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Requirements

Must be at least 18 years of age.
Must have a current valid US driver’s license.
Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
Ability to proficiently read, write and speak English, excellent communication skills
Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
Must pass FBI background check and obtain US Customs seal.
Must have open availability for BOTH 1st and 2nd shift.

Responsibilities

Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
Interpret identification labels along with baggage and cargo routing tags.
Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
Make announcements, check baggage, and assign seats in the gate area.