Passenger Service Agent

GRUPO EULEN USA•Tampa, FL

About The Position

The Customer Service Agent is responsible for managing customer queries and complaints. The Customer Service Agent will be assisting passengers on airfares, assuring communication delivery is of high standards of airport service.

Requirements

Must have customer service experience
Ability to speak and understand English
Excellent communication skills
Strong self-organization and self-management skills, with an emphasis on self-initiation and follow through
Must be able to stand, lift, bend, push, and pull for extended periods of time
Must be professional appearance and adhere to company grooming/uniform policy
Ability to work rotating shifts including nights, holidays, and weekends, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.

Responsibilities

Perform a variety of duties involving guest contact and delivering high standards of service in an airport airline environment
Must be able to communicate well in a one-on-one environment while maximizing guest satisfaction
Must be able to read and interpret all online and manual reference material
Assist guests with quoting airfares and schedules, booking reservations, issuing tickets, tagging baggage and check-in flights
Resolve complicated travel itineraries
Acknowledge and respond promptly to customer inquiries
Passport and visa handling and inspection
Well organized, articulate, dependable, punctual, and reliable.
Communicate and coordinate with colleagues as necessary
Communicate via radio, fax, phones in a professional manner
Ensure customer satisfaction and provide professional customer support
Other duties may be assigned