Passenger Service Agent

GRUPO EULEN USA•Brownsville, FL

20d•Onsite

About The Position

The Passenger Service Agent is responsible for providing a range of services to passengers within the terminal and aircraft. This includes transporting passengers requiring wheelchair service, handling baggage, verifying identification, and assisting with luggage processing. The role also involves ensuring compliance with safety and security procedures, providing customer service, and communicating effectively with airline representatives and passengers. Agents are expected to maintain a professional appearance and demeanor at all times.

Requirements

High School Diploma or GED required
Previous experience in aviation
Ability to speak and understand English/Spanish professionally
Must be able to pass all pre-requisites to obtain SIDA badge
Must pass a criminal background check as well as a drug screen prior to employment
Ability to work in a teamwork environment and delegate tasks
Excellent written and verbal skills
Must be professional appearance and adhere to company grooming/uniform policy
Ability to work rotating shifts including nights, holidays, and weekends, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.
Ability to speak and be understood, hear, and comprehend the English language
Be able to lift approximately 70 pounds
Be able to relocate in the event of an emergency
Have a neat and professional appearance.

Responsibilities

Transports passengers requiring wheelchair service within the terminal and aircraft.
Must be able to read airline tickets, monitors, various domestic and international forms, and airline city codes.
Transporting passengers to a connecting flight operated by a different carrier.
Always be professional in appearance and manners to passengers and any other person at the airport.
Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time.
Maintain customer service professionalism while under pressure and stressful environments.
Provides services behind the counter: baggage handling, verification of the identification of each baggage, transfer of baggage and oversized transfers, and assistance in the processing and transport of passenger luggage.
Ensures that safety and protection procedures comply with the standards set out in the Standard Operations Manual, Safety and Training Manual, Aviation Safety Manual, Loading Manual (if applicable), and Safety Management Systems Manual.
Ensures compliance with all local, state, and federal safety regulations and measures.
Provide reports as required and measurements of service delivery.
Complies with customer service expectations to the client and passenger.
Establish clear communication and guidance for the airline representative and the passenger.
The agent complies with internal/external service level/quality assurance standards.
Guarantees immediate notification to Senior Management and the Supervisor about any audit, current or pending.
Other duties as assigned.