IND Passenger Service Agent ( Alaska Airlines)

Menzies Aviation•Indianapolis, IN

13d•Onsite

About The Position

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. The role involves assisting passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, maintaining an enthusiastic and positive attitude while offering assistance. Additionally, the agent will host self-service kiosks and verify passengers’ documents prior to boarding aircraft, interpret identification labels along with baggage and cargo routing tags, and ensure that all work areas are organized and functional (check-in, lobby, gate, baggage). Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats. The role also emphasizes safety, security, wellbeing, and compliance, requiring employees to take reasonable care of their health and safety and that of others, adhering to workplace health and safety rules. The company prohibits the misuse of alcohol and drugs and carries out regular testing to enforce its Substance Misuse Policy.

Requirements

Must be at least 18 years of age.
Must have a current valid US driver’s license.
Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
Ability to proficiently read, write and speak English, excellent communication skills
Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
Must pass FBI background check and obtain US Customs seal.
Must pass pre-employment drug screen
Must be comfortable lifting 70lbs
Must be available and flexible to work variable shifts including weekends and holidays
Intermediate Computer Skills Required

Nice To Haves

Prior Customer Service Experience Strongly Preferred

Responsibilities

Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport
Interpret identification labels along with baggage and cargo routing tags
Host self-service kiosks
Ensure that all work areas are organized
Keep a positive attitude while offering assistance
Ensure the safe and secure operations
Comfortable lifting/moving up to 70lbs of cargo and baggage
Some bending, stretching, pushing & pulling
Perform other duties as assigned