Passenger Service Agent

GRUPO EULEN USA•Brownsville, FL

21h•Hybrid

About The Position

The Passenger Service Agent is responsible for providing a range of services to passengers at the airport, including baggage handling, verification, and assistance with luggage. This role requires maintaining professionalism, adhering to safety and security procedures, and ensuring compliance with all relevant regulations. The agent will also be responsible for customer service, communication with airline representatives and passengers, and reporting on service delivery. The position involves working in both indoor and outdoor airport environments, often in variable weather conditions and with elevated noise levels. The company is an equal opportunity employer.

Requirements

High School Diploma or GED required
Previous experience in aviation
Ability to speak and understand English/Spanish professionally
Must be able to pass all prerequisites to obtain a SIDA badge
Must pass a criminal background check as well as a drug screen before employment
Ability to work in a team environment and delegate tasks
Excellent written and verbal skills
Must have a professional appearance and adhere to the company grooming/uniform policy
Ability to work rotating shifts, including nights, holidays, and weekends, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.
Ability to speak and be understood, hear, and comprehend the English language
Be able to relocate in the event of an emergency

Responsibilities

Provides services behind the counter: baggage handling, verification of the identification of each baggage, transfer of baggage and oversized transfers, and assistance in the processing and transport of passenger luggage
Must be able to read airline tickets, monitors, various domestic and international forms, and airline city codes.
Always be professional in appearance and manners to passengers and any other person at the airport.
Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time.
Be able to maintain customer service professionalism while under pressure and in stressful environments.
Ensures that safety and protection procedures comply with the standards set out in the Standard Operations Manual, Safety and Training Manual, Aviation Safety Manual, Loading Manual (if applicable), and Safety Management Systems Manual.
Ensures compliance with all local, state, and federal safety regulations and measures.
Provide reports as required and measurements of service delivery.
Complies with customer service expectations for the client and passenger
Establish clear communication and guidance for the airline representative and the passenger.
The agent complies with internal/external service level/quality assurance standards.
Guarantees immediate notification to Senior Management and the Supervisor about any audit, current or pending
Other duties as assigned.