Passenger Service Agent
Dnata•Boston, MA
•Onsite
About The Position
This role involves providing essential services to passengers during their travel, ensuring a smooth and efficient experience from check-in to boarding and baggage handling. The Passenger Service Agent is responsible for verifying documents, managing reservations, and assisting passengers with various needs. The job requires the ability to work in a dynamic airport environment and maintain a high level of customer service.
Requirements
- Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations
- Possess a high school diploma or GED equivalent
- Excellent communication and interpersonal skills
- Possess basic computer literacy
- Ability to stand, bend, stoop, and walk for extended periods of time
- Push, pull, lift, and load up to 70 pounds
- Exceptional customer service skills
Responsibilities
- Electronic check-in of passengers for international travel
- Verification of documents for international and domestic flights
- Assign passenger seats
- Ensure correct boarding passes are provided to each passenger for the assigned flight
- Verify ticket and seat reservations
- Match manifest to on-board count
- Announce arrivals and departures as necessary
- Provide information to passengers/customers as requested
- Connect/disconnect Jetway/stairs as necessary
- Assist with baggage tagging and baggage claim reports
- Maintain current knowledge of all flight times during designated shift
- Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
- Performing other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
