PASSENGER CONDUCTOR TRAINEE - 90303901 - Oakland

Amtrak•Oakland, CA

9d•Onsite

About The Position

Amtrak connects businesses and communities across the country, employing over 20,000 diverse professionals. The safety of passengers, employees, and the public is a top priority. Amtrak values 'Do the Right Thing, Excel Together and Put Customers First' and emphasizes Core Capabilities like 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security'. This role is for a Passenger Conductor Trainee in Oakland.

Requirements

Some work experience exhibiting responsibility, initiative, and other leadership characteristics.
Two years of full-time verifiable work history OR 2 years of full-time verifiable college work OR a combination of the two, equating a total of 2 years.
Satisfactory attendance and safe work record.
Must have a current valid driver’s license.
Must live within 2 hours of Crew Base.
Applicants will be expected to lift 50lbs.
Meet the criteria for vision, color vision, and hearing set forth by the Federal Railroad Administration (FRA) in 49 CFR 242.
Must demonstrate an understanding of what makes up the elements of quality customer service.
Must be able to interact and communicate professionally with passengers and co-workers under all types of circumstances.
Must demonstrate a demeanor and well-groomed appearance that conveys to passengers a sense of competence and complete professionalism.
Must understand and totally comply with Amtrak’s Uniform & Grooming Standards when engaged in performing passenger service.
Must have excellent verbal and written communication skills.

Nice To Haves

Some leadership/supervisory experience.
Some experience in a customer service role that includes cash handling.
Work history demonstrating the ability to adapt to variable work hours.
Some mechanical experience/knowledge.

Responsibilities

Perform duties requiring physical agility to get on/off train equipment, manipulate between cars, bend, reach, stoop, ride the side of trains, and lift equipment in various weather conditions.
Report to work on short notice and work weekends and holidays.
Complete a seven- to eight-week training course including classroom instruction and fieldwork, followed by extensive qualifying and on-the-job training.
Assist the Conductor in the safe movement of trains by adhering to applicable operating rules/practices.
Assist the Conductor in overseeing on-train employees in service delivery according to Corporation's service standards.
Ensure all revenue documents (cash, credit card receipts, proof of payment) are collected/verified per designated tariffs.
Ensure the safety of passengers and crew by adhering to safety rules.
Think and function independently, using clear and effective verbal communication skills to interact with passengers, crew members, and others involved in train movements and customer service.
Work in passenger or non-passenger operations (including yard duty and work trains).
Secure movement orders and ensure clear understanding by the operating crew.
Ensure pre-determined service requests are understood and carried out.
Maintain understanding of operating characteristics and practices, including physical characteristics, safety rules, air brake rules, electrical instructions, equipment troubleshooting, and emergency procedures.
Physically move between and around train cars, manipulating and lifting heavy air hoses and electrical cables.
Safely ride the side of train equipment, getting on and off equipment as required.
Assist the Conductor in submitting reports on movement delays, unusual occurrences, passenger inconveniences, and mechanical defects.
Assist in boarding and detraining of passengers, baggage, and express shipments.
Make customer service announcements.
Provide information about train service, including passenger connections.
Make special arrangements in case of service failure.
Ensure safe and orderly passenger conduct.
Demonstrate an understanding of quality customer service elements.
Interact and communicate professionally with passengers and co-workers under all circumstances.
Demonstrate a demeanor and well-groomed appearance that conveys competence and professionalism to passengers.
Comply with Amtrak’s Uniform & Grooming Standards when performing passenger service.