PAS Specialist

Oregon Health & Science University•Portland, OR

2d•Onsite

About The Position

The PAS Specialist serves as a key point of contact for patients and families at the Pediatric Specialties clinic front desk, providing exceptional customer service both in person at the front desk and over the phone. This position is based on-site at the Marquam Hill Campus and supports clinic operations by performing patient check-in, check-out, and scheduling functions for specialty care services. The PAS Specialist is responsible for managing a high volume of inbound and outbound calls, coordinating patient appointments, and ensuring accuracy and efficiency throughout the scheduling process. This role requires proficiency in Epic, including work queue and in-basket management, with responsibilities encompassing follow-up queues, waitlists, no-show and reschedule reports, referral processing, and related administrative workflows. The specialist must be able to create Epic encounters and communicate effectively with clinical staff to support patient care coordination. Depending on operational needs, the PAS Specialist may work at both the front desk and in a back-office capacity. Daily responsibilities include patient check-in and check-out, document scanning and processing, and maintaining a clean and organized reception and waiting area. This role also requires expertise in managing MyChart proxy access for all adult and pediatric scenarios. Flexibility is essential, as the PAS Specialist may provide coverage for front desk opening duties, including starting as early as 7:00 a.m. when needed. Consistent, professional communication with providers, nursing staff, and team members is critical to ensuring a seamless and positive patient experience. Strong organizational skills, attention to detail, and a commitment to delivering excellent customer service are essential for success in this role.

Requirements

Six months of work experience in a medical office setting, including high volume direct patient contact OR One year of work experience in a high-volume direct public contact position
Basic computer keyboarding skills including typing of 30 - 45 wpm

Nice To Haves

High School Diploma
Experience with high phone call and front desk patient volumes
Experience working large referral and in-basket work queues
Skills communicating and working with large specialized provider teams

Responsibilities

Provides high quality customer service to both external customers (patients and families, referring providers and insurance carriers) and internal customers (OHSU and DCH providers, staff and employees) that meets or exceeds the service standards of the health care industry and OHSU/DCH.
Makes outgoing phone calls to schedule patient appointments
Answer incoming phone calls on the clinic scheduling line
Processing in-basket message and work queue requests
Tidying up the front desk and patient wait areas
Checking in and scheduling patients at the front desk
Patient check-in and check-out
Document scanning and processing
Managing MyChart proxy access for all adult and pediatric scenarios
Coverage for front desk opening duties, including starting as early as 7:00 a.m. when needed
Create Epic encounters
Communicate effectively with clinical staff to support patient care coordination
Manage a high volume of inbound and outbound calls
Coordinate patient appointments
Ensure accuracy and efficiency throughout the scheduling process
Manage follow-up queues, waitlists, no-show and reschedule reports
Referral processing, and related administrative workflows