PAS - Regional Subject Matter Expert - SME

Hartford Healthcare•Manchester, CT

2d•Onsite

About The Position

Reporting to the Regional Patient Access Manager, the Regional PAS Subject Matter Expert serves as a trusted expert for Patient Access systems, workflows, and revenue cycle processes. This role partners closely with regional operational leaders to identify denial‑prevention opportunities, evaluate financial risks and trends, and support the implementation of effective mitigation strategies. The position leads the assessment and recommendation of improvements to systems, standard work, policies, and procedures through site observations, operational data analysis, and performance reviews. The Regional PAS Subject Matter Expert also oversees Patient Access processes to promote accurate reimbursement and reduce denials by conducting internal audits, monitoring key performance indicators, and analyzing dashboard data to ensure departmental and organizational goals are achieved.

Requirements

High school diploma/GED equivalent or equivalent experience
Minimum of 3 - 5 years’ experience in a health care setting, EPIC, patient access revenue cycle management, and or related field.
Able to multi-task and adapt to change
Fully knowledgeable about all aspects of insurance verification
Excellent customer service skills
Strong analytical and problem-solving skills and the ability to make decisions independently
Excellent organizational, communicational and interpersonal skills.
Knowledge of insurance payor verification and reimbursement guidelines

Nice To Haves

Ability to travel to different facilities within the region as needed.

Responsibilities

Serve as a trusted expert for Patient Access systems, workflows, and revenue cycle processes.
Partner closely with regional operational leaders to identify denial‑prevention opportunities.
Evaluate financial risks and trends.
Support the implementation of effective mitigation strategies.
Lead the assessment and recommendation of improvements to systems, standard work, policies, and procedures through site observations, operational data analysis, and performance reviews.
Oversee Patient Access processes to promote accurate reimbursement and reduce denials by conducting internal audits, monitoring key performance indicators, and analyzing dashboard data to ensure departmental and organizational goals are achieved.