Party Host

Bowl New England d/b/a Spare Time Entertainment•West Des Moines, IA

9d•Onsite

About The Position

The Party Host is responsible for assisting the Event Planner with birthday party planning, including confirmation calls, offering party enhancements, scheduling the Party Patrol team, and mapping out party lanes. This role involves planning and conducting training for new and veteran team members, providing supervision and support to ensure efficient event execution, and meeting with party parents to proactively address any issues. The Party Host will also prepare party areas, greet guests, coordinate activities, oversee the party patrol during bowling and gaming experiences, manage food and beverage orders, assist with desserts, and aid in event breakdown and cleanup. Additionally, the role involves assisting the front desk with managing birthday tabs, collecting payments, gathering paperwork, and interacting professionally using Spare Time Service Standards (Code S.E.R.V.E.). This job description is not exhaustive and duties may change.

Requirements

High school diploma or equivalent preferred.
2+ years of guest service experience in a comparable field.

Responsibilities

Assist Event Planner with birthday party planning including making confirmation calls, offering party enhancements, scheduling Party Patrol team, mapping out party lanes.
Plan and conduct training for new teammates and continued education for the veteran team.
Provide supervision and support to the party staff to ensure efficient event execution.
Meet with each party “parent” during the event so that you can proactively make changes as necessary to correct any potential issues.
Aid in preparing party area & tables with required party supplies.
Greet guests and escort them to the party area.
Assist with the coordination of party activities times with guests and teammates within each department.
Oversee the party patrol during the party bowling experience as they help to secure shoes, teach safety on the lanes, deliver instructions, manage the group, and collect shoes back.
Oversee the party patrol during the party gaming experience in arcade, laser tag, and/or escape room (where applicable).
Place food and beverage order into kitchen via paper order form or ringing through register.
Ensure food and beverage orders are delivered in a timely manner. Aid in delivery to party area.
Assist with dessert and encourage singing.
Aid in event breakdown and clean up to be able to turn the areas over faster for other guests.
Assist the front desk team with managing the birthday tab on the register.
Collect birthday payments through the register and confirming any deposits have been applied to bill.
Gather all required paperwork for the shifts.
Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).
Other duties as assigned.