West Nashville Party/Event Host

Michaels Stores•Nashville, TN

3d•Onsite

About The Position

The Party/Event Host at Michaels is responsible for planning, coordinating, and facilitating events, including kids' birthday parties, within the store. The goal is to provide a stress-free, fun, and engaging experience for guests. This role also involves delivering friendly customer service, assisting customers with shopping, ensuring fast and friendly checkout experiences, and completing various operational tasks such as truck unloading, merchandise duties, and maintaining store recovery standards.

Requirements

Energetic and enthusiastic personality
The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers
Excellent people skills
Experience working with children and children’s events
Good communication skills including written, verbal, and nonverbal communication as well as listening skills
Organizational skills
Interpersonal skills
Creative problem-solving skills
Retail and/or customer service experience

Responsibilities

Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
Communicate events with clients and store team members
Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
Adjust plans and events based on client’s feedback and needs
Create backup or emergency plans to be executed as needed
Ensure client satisfaction for scheduled events
Uphold the company’s cleanliness and safety standards
Set up, break down, and clean before and after each event
Help customers shop, locate products, and provide them with solutions
Provide fast and friendly check out experience
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
Educate customer on Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck un-load, stocking and planogram (POGs) processes
Complete merchandise recovery and maintenance
Perform Store in Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
Other duties as assigned