Party & Event Host - Ford Rd Canton ,MI

Michaels Stores•Canton, OH

1d•Onsite

About The Position

The Party & Event Host is responsible for planning, coordinating, and facilitating events, including kids' birthday parties and craft classes, within a Michaels store. This role aims to provide a stress-free, fun, and engaging experience for guests of all ages. Key responsibilities also include delivering friendly customer service, assisting customers with shopping and product location, ensuring fast and friendly checkout experiences, and completing operational tasks such as truck unload, merchandise duties, and maintaining store recovery standards. The host will also engage customers about the Rewards program and Private Label Credit Cards, educate them on the Voice of Customer (VOC) survey, and assist with Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

Requirements

Retail and/or customer service experience required
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job

Nice To Haves

Energetic and enthusiastic personality
The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers
Excellent people skills
Experience working with children and children’s events
Good communication skills including written, verbal, and nonverbal communication as well as listening skills
Organizational skills, interpersonal skills, and creative problem-solving skills

Responsibilities

Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
Communicate events with clients and store team members
Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
Adjust plans and events based on client’s feedback and needs
Create backup or emergency plans to be executed as needed
Ensure client satisfaction for scheduled events
Uphold the company’s cleanliness and safety standards
Set up, break down, and clean before and after each event
Help customers shop, locate products, and provide them with solutions
Provide fast and friendly check out experience
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
Educate customer on Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck un-load, stocking and planogram (POGs) processes
Complete merchandise recovery and maintenance
Perform Store in Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
Other duties as assigned