party event and host

Michaels Stores•San Antonio, TX

1d•Onsite

About The Position

This role is responsible for planning, coordinating, and facilitating events, including kids' birthday parties, within a Michaels store to provide a stress-free, fun, and engaging experience for guests. The position also involves delivering friendly customer service, assisting customers with shopping and checkout, and completing operational tasks such as truck unloading, merchandise duties, and maintaining store recovery standards.

Requirements

Energetic and enthusiastic personality.
Ability to handle job stress and interact effectively with guests of all ages and co-workers.
Excellent people skills.
Experience working with children and children's events.
Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
Organizational skills.
Interpersonal skills.
Creative problem-solving skills.
Retail and/or customer service experience required.
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Nice To Haves

Cross trained in Custom Framing selling and production.

Responsibilities

Plan and coordinate multiple events simultaneously, including children's birthday parties and craft classes.
Engage with clients of all ages by creating an environment of fun and creativity.
Demonstrate and instruct party participants in craft projects, perform face painting, and other activities.
Facilitate and implement party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Complete administrative tasks such as answering emails, making phone calls, and completing paperwork.
Adjust plans and events based on client feedback and needs.
Create backup or emergency plans as needed.
Ensure client satisfaction for scheduled events.
Uphold company cleanliness and safety standards.
Set up, break down, and clean before and after each event.
Help customers shop, locate products, and provide solutions.
Provide a fast and friendly checkout experience.
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers on Voice of Customer (VOC) surveys.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck un-load, stocking, and planogram (POGs) processes.
Complete merchandise recovery and maintenance.
Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs.
Interact with others in an accepting and respectful manner, remaining positive and respectful.
Promote commitment to the organization’s vision and values.
Project a positive image and serve as a role model for other Team Members.
Cross-train in Custom Framing selling and production.
Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.
Perform other duties as assigned.