Party and Event Host

Michaels Stores•Alcoa, TN

2d•Onsite

About The Position

The Party and Event Host is responsible for planning, coordinating, and facilitating various events, including children's birthday parties and craft classes, within a Michaels store. The primary goal is to provide a stress-free, fun, and engaging experience for guests of all ages. This involves demonstrating and instructing craft projects, performing face painting, and managing party add-ons like goody bags and balloons. The role also includes administrative tasks such as email correspondence, phone calls, and paperwork, as well as adapting plans based on client feedback and creating emergency plans. Ensuring client satisfaction and upholding cleanliness and safety standards are crucial. Beyond event coordination, the host provides general customer service, assists customers with shopping and product location, and ensures a fast and friendly checkout experience. They are expected to engage customers about the Rewards program and Private Label Credit Cards, educate them on the Voice of Customer (VOC) survey, and assist with omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Operational duties include participating in truck unloads, stocking, planogram (POGs) processes, merchandise recovery and maintenance, Store in Stock Optimization (SISO), and AD set duties. The host supports shrink and safety programs, adheres to Standard Operating Procedures (SOPs), and maintains a positive and respectful demeanor with team members and customers. Cross-training in Custom Framing selling and production, along with daily store cleanliness activities, are also part of the role.

Requirements

Energetic and enthusiastic personality.
The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
Excellent people skills.
Experience working with children and children’s events.
Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
Organizational skills.
Interpersonal skills.
Creative problem-solving skills.
Retail and/or customer service experience.

Responsibilities

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests.
Deliver friendly customer service by helping customers shop at our store and find what they’re looking for.
Ensure all customers receive a fast and friendly checkout experience.
Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.
Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
Communicate events with clients and store team members.
Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
Adjust plans and events based on client’s feedback and needs.
Create backup or emergency plans to be executed as needed.
Ensure client satisfaction for scheduled events.
Uphold the company’s cleanliness and safety standards.
Set up, break down, and clean before and after each event.
Help customers shop, locate products, and provide them with solutions.
Provide fast and friendly check out experience.
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
Educate customer on Voice of Customer (VOC) survey.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in the truck un-load, stocking and planogram (POGs) processes.
Complete merchandise recovery and maintenance.
Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
Cross trained in Custom Framing selling and production.
Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
Other duties as assigned.