Parts Warranty Coordinator

Electrolux Group

22h

About The Position

Join us to create change and have an impact in homes around the world. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. All about the role: The Parts Warranty Coordinator will contribute to delivering an excellent post-sales repair experience for our customers by ensuring the availability of spare parts for warranty use in each country within the North Latin America cluster.

Requirements

University degree completed.
Minimum 2 years of experience in planning, purchasing, and inventory analysis.
Proficiency in Microsoft Office tools.

Nice To Haves

Experience in the major appliances sector or similar, preferred.

Responsibilities

Analyze monthly spare parts requests from each service center in every country of the cluster.
Review the inventory of each local spare parts distributor and verify if it meets the consumption needs of each country.
Propose a spare parts consumption forecast based on demand projections and the introduction of new products, considering supplier lead times.
Perform compatibility analysis of spare parts and alternative codes for more efficient purchasing and improvement of master databases.
Manage spare parts purchases from each supplier, track purchase orders from submission to arrival in each destination country, interacting with involved areas.
Send purchase order status reports to the service team.
Maintain an optimal inventory level for warranty consumption in Puerto Rico operations.
Propose inventory exchanges between locations based on consumption analysis.
Handle requests for unavailable spare parts in each country of the cluster, review inventories, and arrange shipments between locations to resolve open services as quickly as possible. If no inventory is available, manage air purchases based on a cost-time analysis.
Update the warranty management system with the dispatch status of requested spare parts.
Ensure the delivery process of spare parts to local technicians in Puerto Rico.
Manage databases and develop automated BI reports for constant updates.
Generate reports on requests and consumption, inventory quality, obsolete items, excess stock, and costs.
Lead the implementation process of S&OP and planning with the regional team.