Warranty Coordinator

Mustang CAT•Houston, TX

About The Position

Are you detail-oriented and experienced in warranty processing? Mustang Cat is hiring a Warranty Coordinator to support the timely, accurate, and efficient submission of warranty claims. In this role, you’ll interpret job folders, work within Caterpillar systems, and ensure warranty documentation is completed correctly to support internal teams and customers. If you enjoy problem-solving, accurate documentation, and customer support in a fast-paced environment, this is a great opportunity to grow your career with a trusted industry leader. We’re more than just machines—we’re the people behind the performance.

Requirements

High school diploma or equivalent
2+ years of warranty-related experience, or related experience in construction, engine, or technical fields
1–2 years of data entry experience with working knowledge of Microsoft Office
Basic computer skills using Word, Excel, and Outlook
Ability to lift up to 50 lbs
Strong teamwork skills, attention to detail, and self-motivation
Excellent customer service and communication skills

Responsibilities

Interpret job folders to prepare timely, accurate, and efficient warranty claims
Use Caterpillar systems including SIS, DBS, SIMSI, and SIB to research and process claims
Document requested parts and prepare all “Send It Back” Cat parts returns and shipments
Register new machine and engine warranty coverage and maintain delivery records
Respond quickly and accurately to warranty-related questions
Perform routine accounting and clerical functions, including posting charges to work orders
Verify and balance credit card statements
Resolve warranty issues for shops, customers, and other Cat dealers
Maintain organized records and follow established warranty procedures