Parts Technician

Davis Automotive Group • Nisku, AB

5d • Onsite

About The Position

Chinook Equipment in Nisku is growing and seeking a Parts Technician. The successful candidate will work primarily at the front counter assisting customers in various parts orders and rentals, as well as supporting our internal Technicians and Sales staff in getting them the parts they need to ensure overall customer satisfaction. We have entered into an exciting stage as we are now an authorized Bobcat equipment dealer, and want you to be part of the excitement!

Requirements

• Previous experience in heavy duty or compact equipment parts is preferred
• Committed team player with the ability to work independently and as a team
• Exceptional customer service and communication skills including the ability to use tact, sensitivity, empathy and professionalism when interacting with customers and employees over the phone and in-person.
• Strong attention to detail with automotive/equipment systems aptitude and a demonstrated computer efficiency
• The ability to perform physical work which includes repetitive lifting of up to 50lbs
• Valid Driver’s License
• Ability to provide a clear criminal record check

Responsibilities

• Assist all customers in sourcing and ordering parts in a friendly, professional and efficient manner
• Take orders for parts by telephone, email, retail counter and for our internal technicians
• Provide accurate parts and freight quotes to customers and sales staff
• Inform customers of companion part requirements and specials
• Maintain effective communication within the department and with other departments/individuals in the branch (keeping them informed of the status of back-ordered or special-order parts to ensure a timely turnaround of parts needed for internal jobs, etc.)
• Accurately process all customer transactions such as returns, orders, quotes
• Assist in parts driving/pick up and yearly inventory counts

Benefits

• Competitive compensation plan with industry-leading health & dental benefits
• Employee/Family Assistance Program
• Life Insurance
• Travel reward program where you can travel on us beginning at 5 years of employment
• Opportunity for growth and advancement within the organization via training and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed