Parts Technician

New West Truck Centres•Calgary, AB

15h•CA$50,000 - CA$80,000•Onsite

About The Position

Working as a Parts Technician in the trucking industry is a rewarding career for someone who enjoys building relationships, solving problems, and helping customers keep their equipment moving. In this role, you will work closely with trucking companies, technicians, and owner-operators to identify the right parts solutions and support the day-to-day operations of a busy commercial dealership. You will work alongside a respected and knowledgeable leader who stays calm under pressure and leads by example. Our team environment is supportive, collaborative, and built on mutual respect. We believe in open communication, teamwork, and recognizing the contributions of every employee. We invest in your development through OEM training, web-based learning, internal development programs, and hands-on mentorship. You will gain exposure to industry-leading systems and technology while continuing to build your technical and customer service skills. This role offers total compensation of up to $80,000 (base + bonus) annually, including monthly performance bonuses. We also provide a comprehensive benefits package that includes health and dental coverage, vision care, life insurance, Employee and Family Assistance Program, and optional overtime opportunities.

Requirements

High school diploma required
Minimum two years of parts experience within the heavy equipment, trucking, or commercial vehicle industry
Strong organizational and communication skills
Ability to work effectively in a fast-paced environment
Comfortable multitasking while maintaining attention to detail and accuracy
Commitment to professionalism, teamwork, and customer service excellence

Nice To Haves

Journeyman Parts Technician certification
Experience with Procede or similar dealership business systems
Familiarity with CAT, Cummins, Paragon, or other parts lookup platforms
Previous experience supporting technicians, service departments, or commercial fleet customers

Responsibilities

Fulfill parts orders using in-stock inventory
Source and process orders through PDCs, vendors, dealerships, and suppliers
Communicate ETA updates and arrival notifications to technicians and customers
Learn and effectively use dealership systems including Procede, CAT, Cummins, Paragon, and other online platforms required to support customers and operations
Greet and acknowledge customers promptly and professionally
Provide timely and efficient service to both internal and external customers
Build strong working relationships with technicians, drivers, service advisors, and other departments
Support a fast-paced environment while maintaining accuracy and professionalism
Replenish inventory and maintain clean, organized display areas
Ensure pricing and merchandising are accurate and customer-ready
Participate in training sessions and department meetings
Process debit and credit transactions, product returns, refunds, and core credits