Parts Team Leader

Wheeler Machinery Co•Ely, NV

1d•Onsite

About The Position

The Parts Team Lead is responsible for leading, coaching, and mentoring team members within Parts Department operations while supporting a safe, efficient, and customer-focused work environment. This role helps drive operational consistency, employee development, safety culture, and continuous improvement efforts throughout the branch while supporting daily operational needs across the Parts Department. The Team Lead will lead by example through professionalism, communication, accountability, teamwork, and operational support while helping deliver a world-class customer experience.

Requirements

High school diploma or equivalent preferred.
Strong communication and teamwork skills with both co-workers and customers.
Ability to work collaboratively across departments and support overall branch success.
Desire and ability to coach, mentor, and develop team members.
Self-motivated with initiative to improve processes and operational efficiencies.
Ability to react well under pressure and adapt to changing priorities in a fast-paced environment.
Understanding of urgency, accuracy, and customer support expectations within the mining and heavy equipment industries.

Nice To Haves

Familiarity with Caterpillar Production Systems, Lean principles, and 5S practices preferred.
Working knowledge of DBS, WMS, KTrack, PartsViz, SIS2.0, PCC, Cat Central, Microsoft Office Suite, and related operational systems preferred.
Experience in warehouse, counter, inventory, logistics, hose room, or customer support operations preferred.

Responsibilities

Promote and uphold Wheeler Machinery’s safety culture as the top priority.
Lead by example by working safely, identifying unsafe conditions, correcting near misses, and encouraging safe work habits among all team members.
Support employee safety, quality, productivity, and overall team performance.
Conduct and participate in department safety meetings and safety initiatives.
Reinforce TRACK principles, Tyfoom participation, PPE compliance, and safe operating procedures.
Help maintain a positive, professional, and team-oriented work environment.
Coach and mentor team members while helping establish accountability and consistency throughout the department.
Support onboarding and training of new team members.
Lead by example within the bargaining unit while supporting and coaching fellow team members when necessary.
Support PSQDC and Daily Management initiatives throughout the branch and department operations.
Help lead daily huddles, communication boards, accountability tracking, and operational follow-up.
Assist in driving daily operational accountability through leadership involvement, follow-up, and continuous improvement efforts.
Assist in developing and maintaining consistent operational processes across the department.
Help prioritize daily workload, freight flow, customer orders, staging, and operational tasks based on business urgency.
Review and help manage daily backorder reports, escalations, and need-by-date performance.
Work closely with the supply chain and backorder teams to support customer needs, emergency orders, and parts availability.
Support inventory accuracy through cycle counts, proper storage practices, and process compliance.
Assist in developing and maintaining SOPs (Standard Operating Procedures) for operational areas.
Support quality control processes and continuous improvement initiatives.
Work alongside team members in daily warehouse, counter, hose room, and customer support operations as needed.
Ensure operational standards are maintained across all work areas and shifts.
Assist with freight operations, order staging, returns, warranty processing, cores, transfers, and emergency orders.
Support after-hours, on-call, and emergency customer needs when required.
Maintain cleanliness, organization, and CAT contamination standards throughout the facility using Lean and 5S principles.
Identify opportunities for process improvements and operational efficiencies.
Work closely with other departments and Campbell Companies to help deliver a world-class customer experience.
Support Mining, Earthmoving, Power Systems, Crushing, Technology, Rental, Service, Sales, and Corporate Services with parts needs.
Assist customers through walk-in, phone, and email communication in a professional and timely manner.
Help manage customer expectations related to backorders, freight timelines, and part availability.
Support emergency orders, need-by dates, and freight solutions while minimizing unnecessary fees and delays.
Promote teamwork and communication between all departments and branch locations.
Assist branch stores with calls, inquiries, orders, and operational support as needed.
Arrive on time and prepared to work at the scheduled start time.
Maintain professionalism and positive communication with team members and customers.
Participate in all required training and company initiatives.
Promote accountability, ownership, and continuous improvement throughout the department.
Perform all other duties and responsibilities as assigned.