Parts Support | Back Counter
About The Position
The Back Counter Parts Support role is a critical function within our service operation -- ensuring technicians have the parts they need to keep the shop productive, the repair orders moving, and the guest experience on track. This role supports service technicians at the back counter by pulling, staging, and delivering parts to the shop floor accurately and efficiently. It involves processing parts requests, receiving and stocking incoming shipments, maintaining inventory accuracy, and processing warranty parts, cores, and returns. The position also requires following up on back-ordered parts and assisting the front counter and parts manager as needed. This is a key role in a high-volume luxury dealership in Silicon Valley.
Requirements
- Previous parts counter, parts warehouse, or automotive service support experience preferred
- Mercedes-Benz or European luxury brand experience a strong plus -- familiarity with MBZ parts systems and OEM platforms is a significant advantage
- Detail-oriented and accurate -- parts errors slow down technicians and impact guest delivery times
- Comfortable with parts lookup systems and DMS platforms -- Reynolds & Reynolds or CDK experience preferred
- Able to manage multiple technician requests simultaneously without losing accuracy or pace
- Physically capable of lifting, stocking, and moving parts throughout the shift
- Reliable, organized, and self-directed -- you take ownership of the back counter without needing constant oversight
- Valid driver's license with a clean driving record
Responsibilities
- Support service technicians at the back counter -- pulling, staging, and delivering parts to the shop floor accurately and efficiently
- Process parts requests from technicians -- looking up part numbers, verifying fitment, and sourcing from inventory or ordering as needed
- Receive, inspect, and stock incoming parts shipments -- verifying accuracy against purchase orders and processing inventory into the DMS
- Maintain bin organization, warehouse cleanliness, and parts inventory accuracy throughout the department
- Process warranty parts, cores, and returns per Mercedes-Benz OEM procedures and dealership standards
- Follow up on back-ordered and special-order parts -- communicating status updates to technicians and service advisors proactively
- Assist the front counter and parts manager with additional tasks as needed to keep the department running without interruption
- Support cycle counts and physical inventory audits to maintain accuracy across the parts operation
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- On-the-job training
- Career growth opportunities
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
