PARTS SUPERVISOR (33127)

Equipment Depot Inc.•Mechanicsburg, PA

6d•Onsite

About The Position

Coordinates the day-to-day parts business at the local level, with the parts support team reporting directly to this individual. This role is very involved with the day-to-day parts business as a working supervisor. The Parts Supervisor ensures that their team provides a hassle-free experience for customers, including the service department. The position focuses on implementing and adhering to company-wide processes and procedures to maintain a consistent way of doing business. Works with the Parts Manager and Operations Manager to achieve business objectives by improving the skills, professionalism, and efficiencies within the parts operation.

Requirements

Minimum High School Diploma or GED
Basic knowledge and ability with Microsoft Office products
Well organized
Good communication skills
Team player
Strong attention to detail
Good customer communication skills
Strong team focus

Nice To Haves

Prefer at least 2 years of previous parts experience

Responsibilities

Promotes the Equipment Depot vision and mission within his/her team.
Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.
Ensures that parts KPI’s (relating to efficiency, productivity, and customer satisfaction) are consistently met.
Will be required to handle disciplinary issues involving personnel if/when they occur.
Works with his/her Operations Manager to develop and implement short- and long-term strategic plans, objectives, and goals for each location.
Handles customer requests, concerns, and complaints in a prompt and professional manner.
Completes performance reviews as/when required for everyone within his/her organization.
Assists in the recruiting and development of his/her parts organization.
Provide day-to-day leadership for his/her team.
Meet customer needs/expectations with a sense of urgency.
Communicate across all functional groups and geographical locations (“One Equipment Depot” mindset).