Parts Specialist
Bean Automotive Group•Miami, FL
•Onsite
About The Position
Parts Specialist sells parts to all customers, over the counter, through the shop, or on the phone. This role requires assisting customers in selecting required parts, informing them of promotions, and handling phone inquiries. The specialist will also review body shop estimates to ensure parts accuracy and pricing alignment, provide excellent customer service, and manage parts inventory.
Requirements
- High school diploma or GED
- One-year experience in auto parts sales
- General computer and internet skills
- Excellent communication and customer service skills
- Advanced knowledge of automotive mechanics and repairs
- Ability to operate general office equipment
- Ability to speak and communicate clearly and effectively in English and Spanish
- Advanced knowledge of automotive terminology
- Must have a valid driver's license
Nice To Haves
- Completed and obtained Hazmat certification
Responsibilities
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies Parts Manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the Service Advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on service repair order.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to Technicians.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Sets up orders for daily shipment, delivery, or pick-up.
- Solicits assigned accounts by phone.
- Keeps front counter area clean and uncluttered.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Maintains professional appearance.
Benefits
- 3 weeks of Paid Time-Off per year
- Paid Holidays
- 401(k) Retirement Plan with 50% Employer Match
- Paid Health, Gap, Life and AD&D Insurance
- Eligible for Dental, Vision, Short-Term, Long-Term, Voluntary Life Insurance
- Paid Volunteer Time-Off Program
- Award-Winning Wellness Program and Healthcare Premium Incentives
- Employee Discounts
- ASE certification reimbursement
- Paid continuing education program
- Continued education, manufacturer hands-on and web-based training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
