Parts Specialist-1
About The Position
The Parts Specialist provides retail and installer customers with a high level of service and supports store management in accomplishing assigned tasks. Bilingual candidates are encouraged to apply. The role includes helping customers select merchandise in person and over the phone, supporting professional customers, completing relevant company training, processing transactions and returns, and resolving complaints. It also involves store operations such as receiving freight, stocking and organizing shelves, completing planogram updates, preparing merchandise returns, and assisting with inventory tasks. After completing the required training and meeting company requirements, the Parts Specialist may operate a brake lathe and other store test equipment and perform customer services permitted by state and local law. The role may occasionally include driving a delivery vehicle when business needs require it, subject to the company’s driving eligibility requirements.
Requirements
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Ability to multitask while handling customers on the phone and in the store simultaneously.
Nice To Haves
- Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
- ASE certification.
- Fluency in multiple languages; Spanish is highly desired.
- Bilingual ability is encouraged.
Responsibilities
- Follow and promote company customer service programs.
- Greet retail and walk-in customers courteously and assist them with merchandise selection.
- Assist managers and installer service specialists in serving professional customers as directed.
- Complete company training relevant to the position.
- Answer store phone calls according to company policy; look up parts and prices accurately, recommend premium and related items, and offer the Low-Price Guarantee.
- Maintain and secure the cash drawer; accept cash and checks, make change, and process credit card transactions accurately.
- Process exchanges and returns in accordance with company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with daily image maker and planogram updates, freight receiving, stocking, facing, and cleaning.
- Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with stock adjustments and inventory cycle counts.
- Operate a brake lathe and other store test equipment after completing required training and meeting company requirements.
- Perform in-store customer services where state and local laws allow, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
- Occasionally drive a delivery vehicle when business needs dictate, subject to company driving eligibility requirements.
- Perform other duties as assigned.
Benefits
- Competitive wages and paid time off.
- Stock purchase plan.
- 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance.
- Optional flexible spending account (FSA).
- Team member health and wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
