Parts Specialist
O'Reilly Auto Parts•Missouri City, TX
About The Position
The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. The role includes assisting customers with merchandise selection and parts inquiries, processing payments and returns, maintaining store merchandise and inventory, and performing in-store customer services where permitted by law. The specialist may occasionally drive a delivery vehicle when business needs require and must meet the company’s driving eligibility requirements. Bilingual candidates are encouraged to apply.
Requirements
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Ability to multitask while handling customers in-store and on the phone at the same time.
- For occasional delivery driving, a driving record that meets company-mandated eligibility requirements.
Nice To Haves
- Familiarity with automotive parts, cataloging, the weatherly index system, and automotive sales or service.
- ASE certification.
- Fluency in multiple languages; Spanish is highly desired.
- Bilingual candidates are encouraged to apply.
Responsibilities
- Follow and promote company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
- Greet retail and walk-in customers promptly and courteously, and assist them in selecting merchandise.
- Assist managers and installer service specialists in serving professional customers as directed.
- Complete assigned company training relevant to the position.
- Serve customers calling the store by following company phone-answering policies, looking up parts and prices accurately, recommending premium and related items, and offering the Low-Price Guarantee.
- Maintain and secure the cash drawer; accept cash and checks, make change, and process credit card transactions accurately.
- Process exchanges and returns for credit in accordance with company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with daily image-maker and planogram updates, freight receiving, stocking shelves, facing merchandise, and cleaning.
- Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
- Operate a brake lathe and other store test equipment after completing required training and meeting company requirements.
- Perform in-store customer services where permitted by state and local laws, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
- Occasionally drive a delivery vehicle to make deliveries when business needs dictate, subject to company driving eligibility requirements.
- Perform other duties as assigned.
Benefits
- Competitive wages and paid time off.
- Stock purchase plan.
- 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance.
- Optional flexible spending account (FSA).
- Team member health and wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
