Parts Specialist
About The Position
The Parts Specialist provides retail and installer customers with a high level of service and supports store management in accomplishing assigned tasks. The role involves assisting customers in person and by phone, processing sales and returns, maintaining merchandise and store presentation, completing operational and inventory tasks, and performing certain in-store automotive services where permitted by law. The specialist may occasionally drive a delivery vehicle when business needs require it and must meet company driving eligibility requirements. Bilingual candidates are encouraged to apply.
Requirements
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Ability to multitask while handling customers on the phone and in the store at the same time.
Nice To Haves
- Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
- ASE certification.
- Fluency in multiple languages; Spanish is highly desired.
Responsibilities
- Follow and promote company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
- Greet retail and walk-in customers promptly and courteously, and help them select merchandise.
- Assist managers and installer service specialists in serving professional customers as directed.
- Complete assigned company training relevant to the position.
- Answer store phone calls according to company policy; look up parts and quote prices accurately, recommend premium and related items, and offer the Low-Price Guarantee.
- Maintain and secure the cash drawer; accept cash and checks, make accurate change, and process credit card transactions.
- Process exchanges and returns for credit in accordance with company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with daily image maker and planogram updates, freight receiving, stocking shelves, fronting and facing, and cleaning.
- Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
- Operate the brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
- Perform in-store customer services where state and local laws allow, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
- Occasionally drive a delivery vehicle to make deliveries when business needs dictate, provided driving eligibility requirements are met.
- Perform other duties as assigned.
Benefits
- Competitive wages and paid time off.
- Stock Purchase Plan and 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance, with an optional Flexible Spending Account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
