Parts Specialist
About The Position
The Parts Specialist will be responsible for assisting customers with obtaining the correct parts in a friendly and courteous manner. This role involves providing customer service, evaluating customer needs, and answering questions regarding parts, pricing, product availability, and services. The specialist will read catalogs or computer displays to determine replacement part stock numbers and prices, and identify required replacement parts based on inspections, customer requests, or descriptions of malfunctions. They will also handle telephone orders, fill customer orders from stock, prepare counter tickets, receive payments, and manage inventory. Additionally, the role includes advising customers on part substitutions, examining returned parts for defects, marking and storing parts, discussing part uses and features, demonstrating parts, displaying new merchandise, measuring parts for compatibility, and preparing parts for internal transfers.
Requirements
- High School Graduate or General Education Degree (GED)
- One to two years of related experience
- ERP Computer skills preferred
- Ability to stay organized and interact with customers, colleagues, suppliers and vendors
- Excellent communication via email, phone, and in person
- Prior automotive or heavy equipment experience and knowledge of related parts
Responsibilities
- Identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Prepare parts counter tickets / slips
- Advise customers on substitution or modification of parts when identical replacements are not available
- Examine returned parts for defects, and exchange defective parts or refund money
- Mark and store parts in stockrooms according to prearranged systems
- Discuss the use and features of various parts, based on knowledge of machines or equipment
- Demonstrate parts and functionality
- Place new merchandise on display
- Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to the required sizes
- Prepare parts for internal transfer between branches
- Distribute internal shuttle shipment on incoming parts transfers
Benefits
- Health/Dental/Vision Insurance
- Paid Time Off
- 401K
- Life Insurance
- Long/Short Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
