Parts Specialist

Revels Turf & Tractor LLC•Fuquay-Varina, NC

9d•Onsite

About The Position

This position is responsible for the daily functions related to selling a tiered portfolio of parts to customers and providing necessary parts to the service department. This includes ordering, shipping, receiving, storing, and accounting for parts and/or merchandise. The individual will perform all duties in accordance with Revels policies and procedures.

Requirements

High School diploma or equivalent
One year of familiarity with a variety of the field’s concepts, practices, and procedures desired
Possess excellent verbal and written communication skills; ability to communicate effectively with others
Ability to manage multiple tasks with competing priorities
Team player, willingness to and be adaptable in challenging situations
1+ years of Parts experience or equivalent sales or service experience
Experience using standard desktop load applications such as Microsoft Office and internet applications
Must have a valid driver's license.
Must be able to complete various activities in a warehouse setting that may require lifting, standing, carrying, bending, stretching, kneeling, and squatting
Must be able to move up to 50 pounds at a time

Responsibilities

Provide excellent customer service to the service department, customers at the counter or on the phone
Meet or exceed monthly sales goals driving sales through Aftermarket promotions
Educate and engage customers through product demonstrations and promotions
Effective use of computer applications including: Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System
Review work orders, pick tickets and sales to predict stock/inventory needs
Timely processing of sending and receiving of parts shipments (i.e., customer and stock orders and returns)
Posts freight to work orders or counter tickets as needed for parts orders and transfers
Perform cycle counting duties to ensure all materials are properly verified to be reflective of reported inventory
Report discrepancies of over/under amounts and any damaged products
Assists in keeping parts department clean and orderly
Making certain the technician or customers receives the proper part on time as promised
Call customers and technicians for parts pick-up as needed
Make small equipment & whole good deliveries
Organize the “ready-to-go” line & yard
Stage deliveries and work with Inventory Controller to get paperwork, operator/part manuals, keys, and any other extras
Work with Used Inventory Manager to stage used equipment deliveries & create paperwork
Help coordinate deliveries and pick-ups of school service contracts
Coordinate pick-ups and deliveries with the shop supervisor for equipment needing service/repair in-shop
Assist with scheduling truck routes
Ensure ready-to-go equipment is clean and damage-free
Verify all equipment is labeled with DIT stickers
In the absence of the Inventory Controller, help with loading and unloading trucks.