Parts Specialist
ML Holdings Company•Colorado Springs, CO
•$20 - $24•Onsite
About The Position
This job requires strong computer and customer service skills in conjunction with a solid knowledge in construction equipment and aggregate parts. This position serves with both internal and external customers as must as have the ability to keep a calm during stressful high-call volume and other demanding situations.
Requirements
- High school diploma; Associates or Bachelor Degree Preferred
- To perform this job successfully, an individual must be proficient utilizing computers including Microsoft Windows, Microsoft Office Suite, Microsoft Internet Explorer and general laptop or desktop computer use.
- Has strong knowledge of inventory control software and DMS type systems.
- Forklift Trained & Certified
- Ability to occasionally lift up to 60 pounds and work inside and outdoors in various climate and temperatures.
Responsibilities
- Answer incoming calls and attending to parts orders, customer service needs, and/or other opportunities. Including locating the desired parts in a wide variety of parts books, both on-line with vendors and in-house resource books.
- Skillfully helps internal customers solve parts problems; identifies proper parts numbers; completes order forms and recommends and sells related items as a service and as requested by customers.
- Help with parts or product support needs they may have.
- Manages backordered parts and arranges the desired shipping logistics.
- Work closely with outside Product Support Representatives and assist them in parts orders for customers.
- Professionally handles customer complaints in a courteous manner.
- Assists with any parts needs the service department may have and provide support.
- Has a can-do attitude and contributes to the success of the Power Equipment Company team.
- Strives to continually increase product knowledge and participates in dealer or manufacturer training events.
- Actively supports safety policy, goals, and objectives plus uses sound environmental practices.
- Performs other duties as assigned by the service manager.
- 24 Hour support when necessary.
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- 401(k) with company match
- Generous paid time off
- Paid holidays
- Paid continuing career education
- Life insurance, including AD&D (family coverage is also available)
- Long-term disability insurance
- Short-term disability insurance is available
- Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA)
- Health and wellness program
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
