Parts Specialist-Park Place Motorcars Dallas

Asbury Automotive Group • Dallas, TX

1d

About The Position

The Parts Specialist (Parts Counter Associate) sells parts to customers over the counter, through the service shop, and by phone. The role assists retail and shop customers in selecting parts in a friendly, professional, and efficient manner; provides price quotes and product information; and helps ensure customers are informed about companion parts, specials, and the full product line. The Parts Specialist also reviews body shop estimates for parts accuracy and pricing, pulls and fills orders, and coordinates special orders and inventory replenishment. The position maintains accurate paperwork and billing, handles customer payments or credit authorization, and supports outside sales representatives with their orders. The employer seeks energetic, customer-focused team members who can provide exceptional guest experiences and contribute to the automotive business.

Requirements

• Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• At least 18 years of age.
• Valid driver's license.
• Must pass pre-employment screening, including a background check and drug test.

Nice To Haves

• Proficiency in CDK.
• Degree in automotive technology or military-equivalent experience.
• Bilingual ability.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Sell parts over the counter, through the shop, and by phone.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
• Inform customers about companion part requirements and specials, and expose them to the full product line.
• Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate when applicable.
• Pull and fill orders from stock.
• Notify the parts manager about out-of-stock parts or shop materials needing immediate attention.
• Notify relevant parties when special-ordered parts arrive.
• Pull orders and ensure parts are tagged with customer names and job numbers.
• Follow department policies and instructions for special ordering parts and monitoring special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient, and timely flow of paperwork.
• Ensure internal parts requests are billed on service repair orders.
• Verify will-call and back-order files weekly, returning items to vendors or stocking items that were not picked up or are no longer required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings and flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool for career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Community service initiatives with paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed