Parts Specialist

Strategic HR Client Job Openings•Columbus, OH

3d•$50,000 - $68,000•Onsite

About The Position

The Parts Specialist provides parts and aftermarket support for a wide range of HVAC equipment. The role handles parts sales, customer orders, and customer inquiries for mechanical contractors, building owners, facility teams, and ElitAire service technicians. The specialist identifies parts, prepares quotes, places and tracks orders, and keeps customers updated through delivery. The position works with ElitAire's Parts teams in Cincinnati and Indianapolis and with the manufacturers it represents. HVAC equipment knowledge is not required at hire; training is provided. The role is based on-site in ElitAire's Columbus, Ohio office. The salary range is $50,000–$68,000, depending on knowledge and experience. ElitAire describes opportunities for strong performers to advance into a lead role supporting service-department aftermarket needs and broader Parts leadership across its territory.

Requirements

High school degree or GED.
3+ years of experience in parts, order management, inside sales, distribution, or customer service.
Excellent customer service and interpersonal skills.
Ability to lift up to 50 pounds, with or without accommodations.
Ability to operate a powered lift.
Curiosity and willingness to learn.
Accuracy, organization, and ability to manage many open orders without dropping one.
Clear, prompt written communication, as much of the work happens over email.
Experience with an ERP or order-entry system.

Nice To Haves

HVAC or mechanical experience.
Experience with Acumatica.

Responsibilities

Assist customers with product inquiries and parts identification.
Identify parts using model and serial numbers, photos, and manufacturer documentation, with training and support from the Parts team.
Process customer orders and purchases with the appropriate vendor supply team.
Quote, enter, and track orders in the ERP system, following each order through delivery.
Respond to every customer request with a quote or status update within 8 business hours.
Coordinate with manufacturer supply teams on availability, lead times, expediting, and returns.
Support the internal sales team with technical support, order processing, product and service questions, warranty administration, and customer needs.
Secure additional orders through proactive recommendations based on clients' needs.
Assist with vendor sales, inventory, purchasing, pricing, and warranty administration.
Maintain warehouse inventory accuracy.
Receive, pick, and ship orders as needed.