Parts Specialist

O'Reilly Auto Parts • Raymore, MO

11d • Onsite

About The Position

The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. The role involves helping customers select merchandise, providing phone and in-store assistance, processing transactions and returns, maintaining merchandise and inventory, and performing store services. Bilingual candidates are encouraged to apply.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Ability to multitask while handling customers on the phone and in the store.

Nice To Haves

• Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Follow and promote company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Greet retail and walk-in customers courteously and assist them with merchandise selection.
• Assist managers and installer service specialists in serving professional customers as directed.
• Complete company training relevant to the position.
• Handle customer calls according to company policy, look up parts and quote prices accurately, recommend premium and related items, and offer the Low-Price Guarantee.
• Maintain and secure the cash drawer; accept cash and checks, make change, and process credit card transactions accurately.
• Process exchanges and returns in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, freight receiving, shelf stocking, fronting and facing, and cleaning.
• Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
• Operate the brake lathe and other store test equipment after completing the required training and meeting company requirements.
• Perform in-store customer services where permitted by state and local law, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle when business needs dictate, subject to the company's driving eligibility requirements.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional Flexible Spending Account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed