Parts Specialist
About The Position
The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. The position involves helping customers select merchandise in person and by phone, processing payments, returns, and exchanges, resolving complaints, and assisting professional customers as directed. It also supports store operations through training, merchandising, freight receiving, stocking, inventory activities, and preparation of merchandise returns. After completing required training and meeting company requirements, the Parts Specialist may operate a brake lathe and other store test equipment, perform customer services where permitted by law, and occasionally drive a delivery vehicle when business needs require. Bilingual candidates are encouraged to apply.
Requirements
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Ability to multitask while handling customers by phone and in the store.
Nice To Haves
- Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
- ASE certification.
- Fluency in multiple languages; Spanish is highly desired.
- Bilingual ability.
Responsibilities
- Follow and promote company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
- Greet walk-in customers promptly and courteously and help them select merchandise.
- Assist managers and installer service specialists with professional customers as directed.
- Complete company training relevant to the position.
- Serve customers calling the store by answering calls according to company policy, looking up parts and prices accurately, recommending premium and related items, and offering the Low-Price Guarantee.
- Maintain and secure the cash drawer; accept cash and checks, make change accurately, and process credit card transactions.
- Process exchanges and returns according to company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with daily image-maker and planogram updates, freight receiving, stocking shelves, fronting and facing, and cleaning.
- Complete daily operational tasks, including preparing new, core, and warranty merchandise returns for shipment, assisting with monthly stock adjustments, and conducting inventory cycle counts.
- Operate the brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
- Perform in-store customer services where state and local laws allow, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
- Occasionally drive a delivery vehicle when business needs dictate, provided driving eligibility requirements are met.
- Perform other duties as assigned.
Benefits
- Competitive wages and paid time off.
- Stock Purchase Plan.
- 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance.
- Optional Flexible Spending Account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
