Parts Specialist

East Moline•East Moline, IL

1d•Onsite

About The Position

We are looking for a customer-focused individual to join our parts team in East Moline, IL. We offer paid, on-the-job training to prepare you for success and career progression opportunities. In this role, you will perform a variety of in-store customer service, promoting, and stocking duties related to receiving, sale, and delivery of parts and accessories. There is extensive contact with external customers, both in-person and over the phone. Additionally, you will be working with a number of mechanics and shop foreman from our service department under general supervision.

Requirements

High School diploma or equivalent.
Communicate effectively verbally and in writing.
Intermediate computer skills, including (but not limited to); PFW, Microsoft Office and internet functions.
Effectively handle lifting various objects weighing up to 50 lbs.
Ability to stand for long periods of time.
Clean driving record.

Nice To Haves

At least one (1) year of experience in a customer service position is preferred.
Prior experience working a parts counter is a plus.

Responsibilities

Reading catalogs, schematics and computer displays in order to determine replacement part/s and pricing.
Determining replacements part(s) required according to inspection of old parts, customers’ request or customers’ description of malfunction.
Receiving shipments of order, placing machine down and stock orders.
Taking a complete inventory, marking and storing parts according to prearranged systems.
Examining parts for defects, and exchange of defective parts.
Advising customers on substitution or modification of parts.
Receiving and filling telephone orders.
Filling customer orders from stock.
Preparing invoices, pic-packs and sales receipts.
Be proficient in underground tooling.
Provide guidance to customers when selecting the right chemical solution for HDD application.
Visit customers regularly to service customer consignments.
Form good rapport with all parts of the business.
Work alongside with the Sales team members, HDD & Vac Truck Specialists.
Maintaining a clean / organized work environment.